Orazo

Cancellation & Refund Policy

Last Updated: 24/02/2025

Order Cancellation

You can cancel your order within 24 hours of placing it. Once the order is shipped, cancellation won't be possible. for urgent cancellations.

Refund Eligibility

  • Damaged or defective items
  • Incorrect product received
  • Quality issues reported within 48 hours

Note: Refunds require proof of issue via photos/videos.

Refund Process

1
Return approval confirmation
2
Shipment tracking
3
5-7 business days processing

Returns & Exchanges

Returns

30-day window • Original packaging • Unused condition

Exchanges

Defective items only • Same product replacement • Contact within 7 days

Refund Delays

If you haven't received your refund after 10 business days, please check with your bank or payment provider. If the issue persists, for further assistance.

Need more help? Contact our support team