Privacy Policy

Introduction

This Privacy Policy provides clear and comprehensive information about the data orazoxx collects from you, explaining how and why we collect, use, and manage that data.

For the purposes of the General Data Protection Regulation (EU 2016/679), the data controller is orazox (see Contact Details). orazox is based in Hong Kong and is responsible for data collected through websites and tradeshows managed by orazox. Although orazox is primarily responsible for your personal data, information may be stored in databases accessible by other affiliated entities of orazox.

We may revise this Policy periodically to ensure compliance with legal requirements. Refer to the Last Updated date at the bottom of this page to see when it was last revised. Significant changes may be notified via email using the last provided address or through alerts displayed when accessing our systems. This Policy does not override the terms of any contracts you have with us or between buyers and suppliers, nor any rights under applicable data protection laws.

Contact Details

For all issues arising from this Policy, including data subject rights requests, the primary point of contact is our Data Protection Officer.

Data Protection Officer:

Email: dpo@orazox.com

Customer Services Department:

Email: support@orazox.com

Phone: (+91) 9916776951

You may also lodge complaints with a data protection authority in your region or the relevant jurisdiction where an alleged data protection violation occurs.

External Resources:

• EU Regulators: EU Data Protection Authorities
• Global Privacy Enforcement Network: Privacy Enforcement Members
• Hong Kong Complaints: Privacy Commissioner for Personal Data

Third-party Links

Our website may contain links to external websites, such as those of partners, advertisers, or affiliates. These websites operate under their own privacy notices, and orazox does not accept liability for them. Please review their privacy notices before submitting personal data.

How Do We Collect Your Personal Data?

• 1. At Trade Shows, Roadshows, Seminars, and Conferences

  • Registration Forms: Visitor information is collected via registration forms.
  • Check-In Updates: Previously stored data may be updated at events.
  • Business Cards: Visitor details are scanned and stored.
  • Booth Visit History: Exhibitors may scan visitor badges at booths, uploading visit data to our servers.

• 2. Through Website Forms

  • Registration & Inquiry Forms: Data is captured to personalize the website and enable features like messaging.
  • Subscription Forms: Subscription preferences for services such as alerts and eMagazines are collected.
  • Direct Order Forms: Details for sample and direct orders are captured.
  • MATCH Service: Buyer interest in the MATCH service is recorded.

• 3. Call Center Activities

  • Telemarketing: Information is collected during surveys, research, and qualification calls.
  • Customer Service: Data from inquiries, complaints, and feedback is recorded.

• 4. Systems Tracking Functions

  Cookies and Related Technologies: Behavioral data is collected via cookies (see Cookie Policy for details).

• 5. Other Sources

  Data may also be collected from public databases, joint marketing partners, third parties, or social media platforms.

What Personal Data Do We Collect?

• Contact and Communication Details: Name, addresses, telephone numbers, email addresses, and social media contact details.
• Business Details: Job title, role, company name, and company demographics.
• Preferences: Marketing, display, and language preferences.
• Communications: Interactions with orazox teams or other parties via our platform.
• Buying & Payment History: Details of transactions and subscriptions.
• Device and Log Information: Browser type, IP address, device identifiers, and usage logs.
• Behavioral Data: Activity on our platforms, including searches, views, downloads, and interactions.

What Do We Use Your Personal Data For?

• Provide personalized product recommendations.
• Market orazox’s services, events, and products.
• Create and manage contact lists for research and third-party marketing (where opt-in consent is given).
• Facilitate visitor detail review for exhibitors.
• Respond to inquiries and provide customer or technical support.
• Comply with legal obligations.

How Do We Secure Your Personal Data?

• Regular audits of security practices.
• Two-factor authentication and strong password policies.
• Encryption, pseudonymization, and anonymization where applicable.

How Long Do We Keep Your Personal Data?

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Data may be kept longer for legal or regulatory reasons, typically not exceeding seven years.

Who Do We Share Your Personal Data With?

• Service Providers for IT management, marketing, delivery, and other operational purposes.
• Regulatory and Law Enforcement Authorities as required.
• Third Parties in the event of reorganization, merger, or similar business activities.

Direct Marketing

We may use your personal data to send marketing communications, provided you have consented (where required) or where we have legitimate interests.

Profiling

Your data may be used to personalize recommendations and marketing content. If you wish to opt out, contact our Customer Services team or DPO.

Transfers of Personal Data

Data may be transferred and stored outside the EEA. We ensure adequate protection through mechanisms such as the EU-U.S. Privacy Shield or contractual safeguards.

Your Rights

You have the right to:

• Access, rectify, or erase your data.
• Restrict or object to processing.
• Request data portability.
• Opt-out of profiling.

For details on exercising your rights, contact our DPO.